The State Department needs an Office of Ombudsman for Consular Affairs. An Office of Ombudsman will provide a venue for citizens to express ideas for improvement, and to complain when the Office of Consular Affairs is failing in its mission. Changes, recommendations, and complaints could be made about the many areas of responsibility for Consular Affairs such as visa issuance, passports, U. S. Citizens services, etc. Based upon its analysis of the citizens input the Ombudsman will make recommendations for changes, and follow up on those recommendations.
The Citizenship and Immigration Services Ombudsman has helped to improve many aspects of the USCIS. The State Department Ombudsman can do the same at the Department Of State. http://www.dhs.gov/xabout/structure/editorial_0482.shtm